Pgeon Store is an authorised partner by Pgeon to make efficient and technology-oriented delivery service available at everyone’s convenience.

Pgeon Store delivery is supported by Pgeon with wide delivery network in Malaysia. 

Pgeon Store is independent store operated by authorised Pgeon agent. Existing business such as stationary store, mini marts, cafe or any business with shop lot may apply as Pgeon Store. Services available are:

• Walk in 
• Parcel drop off and pick up
• Delivery 

Pgeon Points are the 4000+ retail outlets that collaborate with Pgeon to allow customers to drop off or pick up their parcel such as 7-Eleven, MyNews, 99 SpeedMart and many more. Services available are:

• Parcel drop off and pick up

Pgeon Hubs are the offical Pgeon operation centre that does parcel sorting and delivery with lorry, vans and motorcycles. Services available are:

• Walk in 
• Parcel drop off and pick up
• Delivery 

Yes. Senders may drop off your parcel booked from EasyParcel.com at Pgeon Store Store. It will fall under drop off service with incentive given. 

For Pgeon Store Standard and Plus package, advertising and sign board license are required.

Feel free to contact us at 012-528 4286, we will guide you through the application process if you do not have the license yet. 

4 types of agency models available. 

LITE – For existing retail owner that would love to earn extra side income from parcel delivery. Helps you to get more footstep to your shop too!

STANDARD – A physical shop that operates under the name of Pgeon Store. Complete with sign board, fixtures, packaging station, and everything to start with.

CARAVAN – Compact, cute and instagrammable caravan to be placed in malls, store front or anywhere suitable. All you need is internet and electricity.

PLUS – A physical Pgeon Store with first mile and last mile delivery capacity.
Owns your own delivery team and vehicles to deliver Pgeon shipments.

Check packages here: https://pgeon.store/packages/

Plus will have additional income stream which include delivery and collection services where you can be the rider to collect and deliver parcels too.

Check packages here: https://pgeon.store/packages/

We have 4 Pgeon Store packages. Each package will get different items. You may see it the images below:

Yes, you can always upgrade.

No, we do not charge royalty fee. 

1 year. Renewal every 1 year. 

No at the moment.

The booking process is very seamless.

Walk in customer scans agent’s QR code and place the order on the mobile phone. One booking is done, agent just scan customer’s order using Pgeon Store App and print out the air waybill.  

Everything can be done on customer and also agent’s mobile phone.

Customers may pack the parcel beforehand or may bring their bare item to Pgeon Store. Agents may sell packaging materials such as courier flyer, bubble mailer, bubble wraps and carton boxes.

Pgeon Store agents (Standard and Plus package) will have a packaging station with stationaries. 

Pgeon Stores have a wide range of packaging supplies in every store. Customers can get packaging flyers, bubble wraps, bubble mailer, carton boxes, fragile tapes and more in store. 

Every Pgeon Store will have a measuring scale. Agents may let customers measure the item weight in store. 

Do remember to calculate the volumetric weight of the parcel as Pgeon will charge delivery fee based on actual weight and volumetric weight, whichever higher. 

Volumetric weight: [ (Length x Weight x Height in cm) / 5000 ]

If in the domestic area, it will usually take 1-3 working days to be delivered. If it is in an international area, it will take around 2-14 working days depending on the country.

For any shipment issue, Pgeon team is here to assist you. You may submit the tracking number and the description of the shipment issue to https://pgeon.store/contact/ 

Once the order has been made, our agent will send you the receipt and tracking number to you via WhatsApp.

Track Pgeon shipment here.

Each courier may have their prohibited item for delivery. Feel free to check it out here: https://easyparcel.com/my/en/prohibited/ 

Yes. All shipments sent from Pgeon Store will be covered under Pgeon basic insurance (for lost and damage). 

Orders made in Pgeon Store are automatically protected under courier basic insurance (for lost and damage). No additional action needed by senders. Once order is made, the insurance is automatically activated. 

Senders can contact Pgeon support team here: https://www.pgeon.delivery/contact-us 

The processing time frame for each courier would be different. Usually it might take up to 3-6 months.

The compensation amount shall be based on the value declared during booking, value stated on the invoice or the maximum coverage offered by courier companies, whichever lower.